Upstream Rehabilitation, is looking for an Account Manager to join our team

JOB SUMMARY:

Responsible for developing and maintaining referral relationships with Physicians and office staff throughout a defined region, growing market share in designated regions, and promoting all brands and its clinicians. The position is responsible for supporting the mission, vision, and values of our Upstream partners. 

What Will You Do?

• Develop and follow an effective call strategy for assigned region to increase the referral outcomes of existing and potential partners.
• Reports regularly to the Regional VP of Operations and VP of Sales on the status of the plan, including progress and challenges.
• Communicates often and effectively with Regional VP and VP of Sales on goals, strategies and outcomes.
• Builds effective relationships with customers and community leaders in assigned region.
• Works well both independently and with our team of Clinic Directors, Therapy staff and Business Office staff and peers.
• Effectively presents our company information, service array, and outcomes data to existing and potential partners.
• Uses reporting and data tools to convey the high quality and clinical excellence of our team members and the services they provide.
• Identifies opportunities for publicity, coordinates community events, and attends and participates in Regional meetings as requested.
• Requires the ability to effectively present our company information including outcomes data using appropriate medical terminology.
• Other duties as assigned.

What Do We Need From You?

• Bachelor’s degree or equivalent work experience in the sales field.
• 2+ years of sales and marketing experience to physicians, medical offices, employers, or related field.
•  Medical/Healthcare Sales Experience is a positive.
• Excellent verbal and written communication skills.
• Ability to manage multiple conflicting priorities.
• Experience working in an environment with multiple objectives.
• Confident and persuasive in guiding the sales process.
• Connects well with customer prospects.
• High ability to sell intangibles such as ideas and concepts.
• Flexible, adaptive, engaging and enthusiastic.
• Self-starter and independent requiring limited supervision.
• Resourceful, inventive, thorough and diligent.
• Competitive and Determined to win.
• Build business relationships with customers and community leaders.

Conditions of the Position:

• Travel up to 70% of the time throughout the assigned region.
• While performing the duties of this job, the associate is often exposed to road travel and clinical environments, such as hospitals, physician offices, and clinics.

What Can We Offer?

• Monthly auto stipend or company vehicle
• 401K plan, available to all employees, matching contribution on discretionary basis
• 3 healthcare options: medical, dental, and vision insurance
• Paid Holidays and 3 weeks paid time off
• Flex Spending and Dependent Care Flex Spending accounts
• Others included: Life insurance, Supplemental Life Insurance for Dependents, Short and Long-Term disability, and Accidental Insurance
• Annual paid Charity Day to give back to a cause meaningful to you

Upstream Rehabilitation is looking for an Accounts Payable Associate to join our team!

This position will be Hybrid after 90 days 

JOB SUMMARY: Responsible for performing accounting and clerical tasks related to the efficient maintenance and processing of accounts payable transactions. This position is responsible for supporting the mission, vision and values of Upstream Rehabilitation

JOB FUNCTIONS

• Data Management - Timely processing of checks and ACH payments utilizing a paperless system; coding, keying and scanning invoices; obtaining appropriate approvals for invoices, check requests, and expense reports. 
• Service -Provides excellent service to co-workers, customer, and vendors. Responds to email and phone calls within 1 to 2 business days, with the appropriate level of information. Maintains a positive and professional manner at all times. 
• Communication - Professional communication with co-workers, customer, and vendors regarding invoices and requests for payments.
• Other duties as assigned

QUALIFICATIONS -

• Required Education Associates’ degree in business management, accounting, or similar program.
• A minimum of 3 years’ progressive experience in processing accounts payable in a high-volume environment. Willing to train the right candidate.
• Experience in general accounting coding of invoices and check requests, reconciling purchase orders, invoices, and vendor statements.
•  Intermediate MS Office skills, experience with MS Dynamics Accounting Software, Concur, Doc-Link, also helpful.
• Excellent written as well as oral communication skills; ability to communicate with a diverse group of customers and vendors.
•  Strong time management skills and ability to work independently. Works in an office environment.
•  Hours of Work Monday through Friday during normal business hours. May be required to attend special events some evenings and weekends, and work overtime as requested.
• Position Tolerance/Material handling/Programs & Equipment Physical Demand Level: Light Work Postures/Conditions and Duration Levels: Constant: Hearing, Vision (near acuity) Frequent: Talking, Sitting, Reaching forward, Fine motor skills, Use of computer, Use of phone Occasional: Standing, Walking, Bending forward, Stooping, Reaching above shoulder height, Pinching, Vision (far acuity), Color Vision Rare: Squatting, Crouching, Kneeling, Climbing stairs or ladders, Balance Physical Requirements. Occasional: Lift 0-20 lbs. from floor to waist. Carry, push, and pull 0-20 lbs. Rare: Lift under 10 lbs. from waist to shoulder.

Full-time positions include:

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Upstream Rehabilitation, is looking for a Senior Service Desk Analyst to join our team

JOB SUMMARY:

The Senior Service Desk Analyst will provide technical problem resolution to internal customers by evaluating technical problems and fixing the problem or forwarding complex problems to senior level staff. Will also assist in other IT department operations as needed. This position is responsible for supporting the mission, vision and values of Upstream Rehabilitation.

QUALIFICATIONS:

• Associate’s Degree (Information Systems or related field)
• 1-3 years in Service Desk role or equivalent
• Windows 7, Windows 10, Microsoft Office (2013, 2016,2019), VPN
• Ability to evaluate critical systems, prioritize work, and determine solutions.
• Strong decision and problem-solving skills, interpersonal and communication skills, both verbally and in writing, with the ability to interface successfully with various individuals internally and externally.
• The ability to handle multiple tasks simultaneously and see them through to their completion.
• Excellent organizational skills and prioritization skills to work efficiently to meet deadlines.
• The ability to handle sensitive, confidential matters and information adequately.
• Microsoft Office, Microsoft Windows (8, 10), Active Directory
• Experience in PC/Printer/Mobile device troubleshooting/repair.
• Experience in Broadband Internet– Cable/DSL/Fiber.
• Previous Corporate Help Desk Experience and PC trouble shooting.

JOB FUNCTIONS:

• Provide technical assistance and support for incoming requests and issues related to computer systems, software, and hardware.
• Monitor and respond quickly and effectively to requests received through the IT Service desk portal or escalated tickets from service desk analyst (tier 1).
• Ask questions to determine nature of problem.
• Train computer users with new hardware or software.
• Maintain daily performance of computer systems.
• Walk customer through problem-solving process.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Troubleshoot and resolve technical problems with wireless and other network equipment.
• Document internal procedures.
• Install computer peripherals for users.
• Maintain inventory of all equipment, software and software licenses
• Follow up with users to ensure issue has been resolved and gain feedback from users about computer usage.
• Manage PC setup and deployment for new employees using standard hardware, images and software.
• Assign users proper groups in Active Directory.
• Other duties as assigned

Fulltime positions include:

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM