Job Description

Upstream Rehabilitation, is looking for a Work Comp Account Manager to join our team!

  JOB SUMMARY:

Are you ready to make a real difference while advancing your career? Step into a high-impact role with our team as an Account Manager, where your work directly expands access to life-changing care for injured workers and patients across the state of Tennessee.

In this role, you’ll lead strategic partnerships with physicians, case managers, and referral sources, with a strong focus on workers' compensation account management. You’ll be responsible for cultivating and maintaining referral relationships, promoting our trusted brands and exceptional clinicians, and driving business growth across the state. Your efforts will help ensure timely, effective care for injured workers while strengthening our presence in the communities we serve.

We’re looking for a relationship-builder with a passion for healthcare and a deep understanding of the workers' compensation landscape. You’ll be at the forefront of expanding our referral network, increasing market share, and supporting the mission, vision, and values of our Upstream partners. This is more than a sales role—it’s an opportunity to make a meaningful impact in a purpose-driven, growth-oriented organization that values innovation, collaboration, and your unique contributions.

If you're seeking a role where your impact is tangible and your potential is recognized and rewarded, we’d love to meet you!

Responsibilities:

• Operations for respective territory.
• Expected call activity is 40 calls per week. Call activity is defined as a physical, virtual or scheduled phone meeting with potential referral sources.
• Participate in monthly Workers’ Compensation Committee meetings and Clinic Director and/or Regional meetings as requested.
• Identify potential trade shows for attendance or exhibiting opportunities and schedule appropriate booth personnel. Provide expenditure to return on investment analysis for trade shows.
• Participate as a resource in development of marketing collateral territory needs with the marketing team and Vice President of Operations for guidance and approval.
• Participate in community events that would facilitate expanded knowledge of the clinics and services in the community.
• Attend local and corporate meetings as needed.
• Respond to email and phone messages within 24-48 hours.
• Facilitate networking between referral sources, employers, and field operations.
• Performs other duties as assigned.

Education and Critical Skills/Experience:

• 1-3 years of sales and marketing experience to physicians, medical offices, employers, or related field.
• 1-3 years of experience in Workers’ Compensation field.
• Possess a valid drivers’ license.
• Extensive knowledge of Microsoft Office products (Excel, Word, Outlook, PowerPoint)
• Attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines.
• Outstanding spelling, grammar and written communication skills
• Excellent telephone and oral communication skills
• Strong interpersonal and communication skills with the ability to interface successfully with various individuals both inside and outside of the company.
• Works and thinks independently and productively but recognizes that all efforts are for the benefit of the team. Able to work independently with remote supervision.

We offer a complete benefits package!

• Monthly auto stipend or company vehicle
• 401K plan, available to all employees, matching contribution on discretionary basis
• 3 healthcare options: medical, dental, and vision insurance
• Paid Holidays and paid time off
• Flex Spending and Dependent Care Flex Spending accounts
• Others included: Life insurance, Supplemental Life Insurance for Dependents, Short and Long-Term disability, and Accidental Insurance

Conditions of the Position:

• Travel up to 70% of the time throughout the assigned region.
• While performing the duties of this job, the associate is often exposed to road travel and clinical environments, such as hospitals, physician offices, and clinics.

Upstream Rehabilitation is the largest dedicated outpatient rehabilitation provider nationwide. We proudly serve patients in over 1200 clinics from coast to coast, and we operate as 26+ brand partners within the Upstream family including Results, Benchmark, Drayer, and more.   As the leader in pure-play outpatient physical therapy, being a part of the Upstream family offers something for every clinician!  

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN MORE ABOUT UPSTREAM

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates.  Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.