Job Details


Office Coordinator

  • Address: 4140 Ferncreek Drive, Suite 801, Fayetteville, NC, 28314
  • Location: Fayetteville, NC
  • Categories: Office Coordinator

Job Description


Integrity Rehab Group (IRG) is an industry leading therapy management company that partners with physician practices across the nation. IRG partners with Cape Fear Orthopedic of Fayetteville to offer exceptional outpatient orthopedic therapy services to the Fayetteville, NC community. We are looking for an energetic and motivated individual to fill our available Office Coordinator position.

What is an Office Coordinator?

  • An Office Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions.
  • Our Office Coordinators have excellent customer service skills and are capable of multitasking in a fast-paced environment. Attention to detail is crucial in this role to ensure our clinics operate with accuracy and efficiency.
  • Office Coordinators build strong patient rapport and help in the patient recovery process. This is reported to be one of their greatest job highlights.

Company Benefits:

  • PTO, holiday pay, medical/dental/vision insurance, and more
  • 401k match
  • Competitive wages

Essential qualities of an Office Coordinator:

  • Great attitude and a desire to help others
  • Ability to work independently and as a team
  • Superior customer service and communication skills
  • Ability to multitask and remain detail oriented
  • Adaptable
  • Appropriate computer skills

Job Duties Include:

  • Working knowledge of our electronic health records system
  • Navigating between multiple computer programs and web base portals
  • Greeting patients in a friendly, supportive manner
  • Answering incoming calls
  • Scheduling new and reoccurring appointments
  • Verifying insurance coverage and obtaining insurance authorizations
  • Collecting patient payments and balancing end of day
  • Post daily charges into billing software
  • Manage insurance denials and accounts receivable
  • Participating in training programs and staff meetings
  • Prior healthcare and billing experience are strongly preferred.

Please do not contact the clinic directly.



Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates.  Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.