Physical Therapy & Rehab Specialists, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Midland, MI

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others? 

What is a Patient Care Coordinator?

• A Patient Care Coordinator is an entry-level office role that is responsible for maintaining pleasant and consistent daily operations of the clinic.
• Our Patient Care Coordinators have excellent customer service skills.
• Patient Care Coordinators learn new things – a lot! The Patient Care Coordinator multitasks in multiple computer programs each day.

A day in the life of a Patient Care Coordinator:

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices.
• Verifies insurance coverage for patients.
• Collects patient payments.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.

Fulltime positions include:

• Annual paid Charity Day to give back to a cause meaningful to you
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3-week Paid Time Off plus paid holidays
• 401K + company match

Position Summary:

The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellence in execution of the practice management role and patient intake processes. This individual will work in collaboration with the Clinic Director (CD) to carry out efficient clinic procedures. The PCC-I position is responsible for supporting the mission, vision, and values of Upstream Rehabilitation. 

Responsibilities:

• Core responsibilities
  • Collect all money due at the time of service
  • Convert referrals into evaluations
  • Schedule patient visits
  • Customer Service
• Create an inviting clinic atmosphere.
• Make all welcome calls
  • Monitor and influence arrival rate through creation of a great customer experience
• Practice Management
  • Manage schedule efficiently 
  • Manage document routing 
  • Manage personal overtime 
  • Manage non-clinical documentation 
  • Manage deposits
  • Manage caseload, D/C candidate, progress note, and insurance reporting
  • Monitor clinic inventory
• Training
  • o Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates. 
  • Complete quarterly compliance training.                                                                 

Qualifications:

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Physical Requirements:

• This position is subject to inside environmental conditions: protections from weather conditions but not necessarily from temperature changes; exposed to noise consistent with indoor environment.
• This is a full-time position operating within normal business hours Monday through Friday, with an expectation of minimum of 40 hours per week; May be required to attend special events some evenings and weekends, or work additional hours as needed.
• This position is subject to sedentary work.
• Constantly sits, with ability to interchange with standing as needed.
• Constantly communicates with associates, must be able to hear and speak to accurately exchange information in these situations.
• Frequently operates a computer and other office equipment such as printers, phone, keyboard, mouse and copy machines using gross and fine manipulation.
• Constantly uses repetitive motions to type.
• Must be able to constantly view computer screen (near acuity) and read items on screen.
• Must have ability to comprehend information provided, use judgement to appropriately respond in various situations.
• Occasionally walks, stands, pushes or pulls 0-20 lbs., lifts 0-20 lbs. from floor to waist; carries, pushes, and pulls 0-20 lbs.
• Rarely crawls, crouches, kneels, stoops, climbs stairs or ladders, reaches above shoulder height, lifts under 10 lbs. from waist to shoulder.

This job description is not an all-inclusive list of all duties that may be required of the incumbent and is subject to change at any time with or without notice. Incumbents must be able to perform the essential functions of the position satisfactorily and that, if requested, reasonable accommodations may be made to enable associates with disabilities to perform the essential functions of their job, absent undue hardship.

Please do not contact the clinic directly.

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Physical Therapy & Rehab Specialists, a brand partner of Upstream Rehabilitation, is looking for a Physical Therapist to join our Wackerly team in Midland, Michigan.

Who we are…

A network of over 1200 clinics from coast to coast, 26 brand partners, that leads the outpatient physical therapy field. The Upstream family offers something for every clinician- continue your educational training through our mentorship or residency programs, find a path to ownership by becoming a partner in one of our clinics, share your knowledge with others as a clinical instructor, lead a team by advancing in to leadership, make an impact on the community with our advocacy partnerships, and more.

Who you are…

• You excel at providing specialized evaluation and evidence-based treatment based on patient specific needs.
• You love to connect with patients and clinical team members within your organization.
• You deliver the highest quality care and meet our standards of clinical excellence.
• You seek a positive, respectful, and fair work environment.
• You are eager to continually learn through professional growth opportunities.
• You value accountability, adaptability, balance, compassion, excellence, inclusion, investment, servanthood, teamwork and trust. 

What you need…

• Graduate of an accredited Physical Therapy Program
• Current or pending state licensure

Why PT&RS in Wackerly?

Our reputation for best-in-class patient care and unparalleled customer service, combined with our local and regional density, makes us the provider of choice for patients and referral sources in Midland and surrounding areas. We offer a wide range of physical and occupational therapy services including: Occupational Therapy, Orthopedics, Pelvic  Health, Pre/Post-Surgical, Telehealth, Total Joint Replacement Rehab, Vestibular Rehab, Wellness Programs, Work & Industry, Work Conditioning.

Upstream seeks to provide competitive benefits that you care about:

• Flexible Work Schedules with no weekends (Monday-Friday)
• Clinical Productivity Bonuses
• Medical, Dental, and Vision Benefits
• 401k with company match
• Paid Time Off and Holidays
• Student Loan Reimbursement Opportunities
• Sign-on Bonus!
• Partnership/Ownership Opportunities
• Company Paid Life Insurance (1x base salary)
• Voluntary Short-Term and Long-Term Disability Offerings

Upstream is committed to your professional growth:

• $1500 annual CE dollars plus unlimited use of MedBridge
• Partnership with IAMT for training in Manual Therapy: https://iamt.org/our-courses/
• Orthopedic and Sports Residencies available in-house: https://upstreamrehabinstitute.com/
• Leadership development coursework and mentorship
• New graduate mentoring & onboarding  

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM

Physical Therapy & Rehab Specialists, a brand partner of Upstream Rehabilitation, is looking for a Floater Physical Therapist to join our Bay City team!

Summary:

We are looking for a versatile and motivated Floater Physical Therapist to support our network of outpatient clinics in the Bay City area. This role is ideal for a licensed PT who enjoys variety in their workday and is comfortable adapting to different clinic environments and patient populations. The Floater PT will provide high-quality, evidence-based care ensuring seamless support between our Bay City West and Bay City Uptown clinics. 

This position offers a unique opportunity to work with a wide range of orthopedic and musculoskeletal conditions, collaborate with experienced clinicians, and contribute to a patient-centered care model that emphasizes functional outcomes and long-term wellness. Join our team to make a difference that your community will feel for years to come!

Key Responsibilities:

• Develop a personalized treatment plan with measurable goals and alter as needed.
• Float between outpatient clinics within the designated region to provide coverage for vacations, leaves, or increased patient volume.
• Treat a diverse caseload including orthopedic, sports medicine, post-surgical, and chronic pain patients.
• Educate patients on exercises, injury prevention, and home programs to support recovery and long-term wellness.
• Maintain accurate and timely documentation in the electronic medical record (EMR) system.
• Collaborate with clinic teams to ensure continuity and quality of care.
• Contribute to a positive clinic culture and patient experience, even in short-term assignments.

What you need…

• Graduate of an accredited Physical Therapy Program
• Current or pending state licensure

Upstream seeks to provide competitive benefits that you care about:

• Flexible Work Schedules 
• Floater Bonus
• Mileage reimbursement
• Clinical Care Bonus
• Medical, Dental, and Vision Benefits
• 401k with company match
• Paid Time Off and Holidays
• Company Paid Life Insurance (1x base salary)
• Voluntary Short-Term and Long-Term Disability Offerings

Upstream is committed to your professional growth:

• $1500 annual CE dollars plus unlimited use of MedBridge
• Partnership with IAMT for training in Manual Therapy: https://iamt.org/our-courses/
• Pelvic Health Development Program: https://upstreamrehabinstitute.com/pelvic-health-development-program/ 
• Leadership development coursework and mentorship
• New graduate mentoring & onboarding 

A network of over 1200 clinics from coast to coast, 26 brand partners, that leads the outpatient physical therapy field. The Upstream family offers something for every clinician- continue your educational training through our mentorship or residency programs, find a path to ownership by becoming a partner in one of our clinics, share your knowledge with others as a clinical instructor, lead a team by advancing in to leadership, make an impact on the community with our advocacy partnerships, and more. 

Follow @Lifeatupstream on Instagram, and check out our LinkedIn company page to learn more about what it’s like to be part of the #upstreamfamily.

CLICK HERE TO LEARN MORE ABOUT UPSTREAM